Managed Services

Our next generation of products and services

 

Mad Macs, Inc. is now a SMB MSP (Small/Medium Business, Managed Service Provider). Our service plans are best suited for small to medium businesses that don't require a full-time IT person and want to have some control over how and when their IT budget is spent.

Mad Macs has a simple and affordable model for managing your computer systems while giving you the ability to control the cost. Our Basic Level Plan combines powerful monitoring of all your system hardware and infrastructure and combines it with full service software patching. Our Advanced Plan adds cloud-based back-up to the mix.

All Monitoring Includes:

Powerful Error Detection: Custom plug-ins systematically detect potential issues and reduce troubleshooting time by reporting details and configuration information.

Inventory Reporting: Quickly download demographic information like serial numbers, license expirations, RAM, OS version, and warranty status.

View Historical Status: Plugin history details when problems begin, measure severity, and provide the insight needed to resolve problems.

Server Software: Our monitoring software checks on software to make sure it’s operating correctly and will report critical information such as availability, utilization, license expirations, proper backup functionality, and more.Backup Systems: It’s so important that you not only backup but regularly check if that the backup is being completed successfully. Evolution Monitoring,we do all the checking so you don’t have to. We will alert you if we see the backups not being performed as expected.
Disk Drives: Evolution Monitoring can alert you when your disk is running out of space. We’ll also alert you to any disk input/output (I/O) errors (a precursor to a drive failure), boot disk selection changes, false mounts, and more.Networks: Slow network performance can be caused by things like poor cable quality, failing network hardware, etc. We’ll help narrow down the cause by alerting you when there’s an excessive number of network errors.
RAID Systems: We’ll help you avoid costly downtime due to RAID failures from Apple and SoftRaid by warning you at the earliest signs of trouble.System Performance: We’ll alert you to productivity-robbing issues such as failing laptop batteries, kernel panics, faulty RAM, unscheduled reboots, and even failed power-on self-tests which usually go unnoticed.
Malware: No single malware detection software can find all threats. Evolution Monitoring helps out by providing an additional layer of malware checking to your existing solution.Demographics: We also report back other helpful information such as machine name, last logged in user, serial number, RAM, model number, OS & firmware versions, processors, uptime, and last check-in.

Great Maintenance = Faster Troubleshooting

With Evolution, troubleshooting issues are greatly reduced when basic issues have already been ruled out. Better yet, Evolution prevents many common problems, so your systems keep working as it should.

Limited Downtime

Evolution runs maintenance based on your users’ schedules and when they are not using their computer, so we never interrupt their day. When a critical issue arises, we reach out quickly to help determine the best course of action.

Trouble Free Mac & PC Patching

Evolution deploys nearly 200 software update packages including all the programs you are concerned about. Every program is tested before being installed on every computer. Installation happens automatically with our Evolution software utility—the same tool used by Disney, Google, and Facebook to manage their systems. Now it can be yours for a fraction of the cost!

Valuable features include:

  • Background tasks run like a screensaver—only when idle
  • Removal of common adware garbage
  • Clam scans of commonly infected files and whole disks
  • Permission repairs (set file system permissions to match pkg receipts)
  • Backup and purge of user and system caches
  • Extended memory testing
  • Central logging of activity
  • Control of schedule and preferences

To learn more about our Managed Service for Mac and PC offerings, please contact our offices at evolution@madmacintosh.com.