Phone Repair Policy

So Mad Macs can better assist our customers, we require an appointment for all iPhone repairs. All customers must complete the iPhone Service Verification Form below. This step is mandatory and must be completed before we will schedule an appointment for your service.

WARRANTY DISCLAIMER: We are Berkshire County's ONLY Authorized Apple iPhone Repair Center! If you go anywhere else you will VOID your Apple warranty and will not receive Apple quality parts.

LIQUID DAMAGE DISCLAIMER: Failure to report liquid damage will result in service charges.

3RD PARTY REPAIR DISCLAIMER: Having your device serviced by any Non-Apple Authorized repair facility is a violation of the Apple Warranty guidelines. As such, your warranty will be voided by Apple. It is your responsibility to report any and all such repairs to Mad Macs, before your repair begins. Failure to do so will result in a service fee and denial of service. This includes all types of repairs. 

Mad Macs is NOT responsible for screen protectors or cases that are broken or rendered unusable when removed from the device.

All iPhones, whether in-warranty or out-of-warranty, are required to complete the iPhone Service Verification Form prior to receiving service.

To check your warranty status, please use Apple's Warranty Lookup.

NOTE:  If your issue concerns the basic usage of your device or you have software problems that are not covered under warranty, please contact Apple for assistance. Optionally, Mad Macs would be glad to assist you for a minimal fee. Please call our store for details. 

Do you qualify for a recall program?

Check one of these links below to see if your iPhone qualifies!


iPhone Repair, Labor, and Full Unit Swap Rate Guide

For your convenience, below we have provided a basic pricing sheet with regards to iPhone repair and replacement costs.

Important: iPhones with Sprint's "As You Go" plan must be replaced by Sprint.

iPhone Display Replacement CostsAppleCare+ CostOut of Warranty Cost
iPhone 5, 5s, 5c, SE$29.99$129.99 + Tax and Shipping
iPhone 6, 6s, 7$29.99$129.99 + Tax and Shipping
iPhone 6 Plus, 6s Plus, 7 Plus$29.99$149.99 + Tax and Shipping
In-Warranty and Out-of-Warranty Swap CostsPrice
In-Warranty - Full Unit Swap, Non-damagedFREE
iPhone Backup Service$35
In-Warranty - Full Unit Swap, Damaged, covered by AppleCare+, deductible applies$99.99

iPhone 5 ONLY - $49.99

Out-of-Warranty - Full Unit Swap iPhone 5, 5s, 5c, SE$269.99 + Tax and Shipping
Out-of-Warranty - Full Unit Swap iPhone 6/6s$299.99 + Tax and Shipping
Out-of-Warranty - Full Unit Swap iPhone 7$319.99 + Tax and Shipping
Out-of-Warranty - Full Unit Swap iPhone 6 Plus/6s Plus$329.99 + Tax and Shipping
Out-of-Warranty - Full Unit Swap iPhone 7 Plus$349.99 + Tax and Shipping