Contact Us

Monday - Friday, 9 a.m.-5:30 p.m.
Saturday, 10 a.m.-4 p.m.
Sunday, Closed


Phone: 413-445-5858 • Email:

Visit our new service portal where you can submit a ticket, check the status of an open ticket or review our knowledge base: (Please be advised the portal is functional but currently the Knowledge Base is under construction.)

Feel free to send us a message and we will respond as soon as we are available. If you have trouble with your computer or device please come to the store. We do all of our business "first come, first serve". If you're experiencing hardware issues and are in warranty, try the AppleCare Help line. (800) APL-CARE (800-275-2273) As a policy, Mad Macs does not provide phone support. For any other information please call us at 413-445-5858.

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